Sample content — replace before launch
When a deposit applies
[To be confirmed by Moon Star] List the visa types that require a refundable deposit and the amounts.
Receipts
Every deposit is recorded with a written receipt showing the amount, visa type, passport name and date.
When the deposit is refunded
[To be confirmed by Moon Star] Describe the conditions, e.g. after the visitor exits the UAE within the visa validity.
How long refunds take
[To be confirmed by Moon Star] State the refund timeline in working days and the refund method.
Deductions
[To be confirmed by Moon Star] List any fines or charges that may be deducted, such as overstay fines.
Questions
Contact the office that issued your receipt, or email helpdesk@moonstartravel.ae.